Just a reminder that we are open through the school holidays and lessons will run as normal.
At the Kingston Pool, lessons commence upon your enrolment and continue through school holidays (excluding public holidays). This means no need to re-enrol each term!
Below are some of our frequently asked questions for learn to swim 🙂
Swim and Survive Swimming Classes Information:
What age can my child start swimming lessons?
Your child can commence lessons with us from 4 months of age.
When can I book an assessment?
If your child is of school age they will need to have an assessment to determine their height and skill level. Preferred days and times are Monday-Friday 3:00 – 3:20pm. Other days & times are available upon request. Infants will not need an assessment.
What does my child need for lessons?
Your child will need a cap (compulsory for Active Award students), towel, bathers, swim nappy for infants, and goggles if your child wears them. Caps, goggles and swim nappies are also available for purchase at our kiosk.
I have twins, how can I give both lessons when I need to be in the pool?
There are a few options, including making the most of our morning child care facilities, encouraging another family member or friend to assist you – which can be an amazing experience for that special aunt, or inquiring about the possibility of one of our assistants to support you in the water during your lesson. This service is free of charge, however limited times and days are available.
When do your lessons commence?
At the Kingston Pool, lessons commence upon your enrolment and continue through school holidays (excluding public holidays). This means no need to re-enrol each term! You are in control of your own enrolment and only pay 2 weeks in advance via our direct debit system! How handy is that!
What qualifications do your instructors have?
All instructors are AUSTSWIM qualified and trained specifically in the Swim and Survive program to ensure an easy and productive transition between any changes of instructor that may be required. Every instructor holds an AUSTSWIM Teacher of Swimming and Water Safety qualification. Infant instructors also hold a current AUSTSWIM Teacher of Infants and Pre-school Aquatics license.
How long are classes?
All classes run for 30 minutes, with the exception of some private lessons.
When will my child move up a level?
Assessments are no longer run on set weeks, as we have transitioned to an ongoing evaluation process. Each child will be undertaking an ongoing assessment throughout each lesson, and once a task has been achieved consistently, and to the standard required, the teacher will mark that task as having been achieved. Once all tasks have been achieved you will be notified in the proceeding days that your child is ready to move to a higher level.
What is my child’s Certificate Logbook for?
All children will be issued with a certificate booklet free of charge from the date of program launch, 7th September 2015. As each student achieves a level the corresponding certificate will be marked as accomplished. A replacement booklet can be provided for any that may have been lost, however this will incur a $5.00 fee. Logbooks can be updated at any time by contacting administration.
What happens if my child misses a lesson?
If your child misses a lesson you are entitled to a family swim pass. This swim pass is valid for 12 weeks from the date of the missed lesson and can be used for up to 4 children and 2 adults during our casual swim times. This swim pass is electronic and will be marked off as used when you have approached the kiosk staff.
Can we swim in the pool during or after our lesson?
To maintain safety standards please ensure your child sits on the side of the pool before lessons commence, and does not enter the water until the teacher has instructed to do so. Please refer to our timetable for casual swimming times.
Child minding and change room facilities:
During what hours does the crèche operate?
Our child minding facility is available between 9am and 12pm weekdays free of charge. There is no need to book your child in, please just sign the book next to the door on your arrival and departure.
Can my child use the opposite sex change room?
As a general rule most facilities allow children under the age of 6 to use either change room.
Enrolments and Payments:
How do we enrol in lessons?
You will need to fill out an enrolment form and direct debit form. These forms are available from our office or by emailing the pool.
How can I pay?
Payment is via direct debit due fortnightly on Thursdays. On enrolment our administration will advise you when your first payment will be, as all direct debits are prescheduled and cannot be changed. Payments can be debited from your bank account or credit card. This ensures that you are only paying 2 weeks in advance and can cancel with a minimum of 2 weeks’ notice by email notification.
Can I pay for a block of lessons?
This method of enrolment is available for a minimum of 10 consecutive weeks, and incurs a $10.00 administration fee each time you book. Placement in classes cannot be guaranteed once this booking has ended, and the enrolment process with need to be repeated.
Will I be charged for missed lessons?
Yes, when you book a time slot for your swimming lessons you are committed to your booking until such a time that you cancel. If your child is sick please feel free to send us a copy of a doctor’s certificate, and if you are aware that in the future you will be away for between 2 and 4 consecutive weeks please refer to our policy on placing lessons on hold.
We are going on holidays, what do we do?
If you’d like to place your lessons on hold (for direct debit payments), this can be done by email 4 weeks before your intended leave. This can only be applied for a minimum leave period of 2 consecutive weeks and up to a maximum of 4 consecutive weeks. The cost is $5.00 per lesson, per child. By doing this you are not eligible for a family swim pass.
How much notice do I need to provide to cancel my lessons?
We need at least 2 weeks notice via email to cancel your booking. Please include your child’s full name and reason for your cancellation in your email.
Can I change the time or day of my booking?
While we cannot guarantee we have another times or days available, we will certainly do everything we can to meet your needs.
What happens if my child isn’t enjoying swimming lessons?
Most children here love their swimming lessons! However, if your child isn’t enjoying lessons it is important that you let us know as soon as possible. This way we can work with you to find a solution that works for you and your child.
Where do I go for further information?
Please refer to our terms and conditions, or contact administration staff on 6229 6017 or email@example.com