Job Description

Benefits:
Dental insurance
Health insurance
Paid time off
Vision insurance
As Assistant Spa Director at our Carmel location, you will own every moment of the guest journey from the time someone walks through our door until they leave feeling better than when they arrived. You will lead and coach our front desk team, drive retail and rebooking performance, and maintain the hospitality standards that have made Woodhouse a destination spa experience for 19 years.
This is not a "shift manager" role. This is a leadership position with clear accountability, measurable outcomes, and a direct path to Spa Director for the right person.
What You Will Do
Own the guest experience at our Carmel location: ambiance, service standards, team presentation, and every touchpoint from greeting to goodbye
Coach and develop the front desk team on retail sales, rebooking, upselling, and guest engagement
Drive measurable results: 18% retail-to-service ratio, 30%+ rebooking rate, 90%+ mystery shop scores
Lead team huddles, conduct 1-on-1 coaching sessions, and build a culture where your team holds each other to a high standard
Manage front desk scheduling, booking accuracy, and appointment book optimization
Respond to guest feedback and reviews within 24 hours
Present guest experience data in weekly leadership meetings with recommendations, not just numbers
WHAT WE ARE LOOKING FOR
2-4 years managing a team of 5+ in luxury hospitality (boutique hotels, upscale restaurants, premium retail, high-end wellness)
Someone who has coached team members to improve, not just hit their own numbers
A track record of improving guest satisfaction, retention, or sales metrics
Comfort with data and reporting; you can read a sales report and know what to do next
A leader who shows up, pays attention to the details, and leads with genuine care for their team and guests
Must be available weekends and select holidays
Must be located in or willing to relocate to the Indianapolis area
TO APPLY
Send your resume and a brief cover letter to careers.woodhouseindy@gmail.com
In your cover letter, we would like to hear about:
A specific time you improved a guest experience metric or team performance number (what was it, what did you do, what happened)
How you have coached someone who was underperforming to get better
What "luxury hospitality" means to you in your own words
We are filling this role quickly. Do not wait.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee.

Job Tags

Relocation, Shift work, Weekend work

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Assistant Spa Director Job at The Woodhouse Spa-Indianapolis, Carmel, IN

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