Call Center Representative Job at Conejo Services, Newbury Park, CA

U3QvNm1wNDZ0M1RhYzNpbWlFWFVrSHdoTUE9PQ==
  • Conejo Services
  • Newbury Park, CA

Job Description

At Conejo Services, customer service is our #1 priority. We don't just see a job when we come to a customer's door, we see an opportunity to build a relationship. Our goal is to continue to build the most qualified team in Southern California. We are looking for a skilled Call Center Representative with a great attitude and strong work ethic.

DUTIES AND RESPONSIBILITIES

  • Receive a high volume of inbound calls, quickly identifying the client’s request or problem and efficiently providing the most effective solution
  • Make high volume of outbound calls to new and existing clients to book or change appointments.
  • Effectively use critical thinking skills to solve problems for clients while consistently using the best judgment to determine the best solution
  • Express empathy and compassion, taking full ownership of the client’s satisfaction
  • Proactively gain and maintain a full understanding of our portfolio of products and services
  • Effectively summarize and relay information received to both clients and internal customers
  • Respond to incoming requests for cancellation of services and persuade our clients to retain their memberships or appointments
  • Efficiently enter accurate and detailed records of customer interactions and actions taken,
  • Consistently follow order entry guidelines with minimal errors
  • Achieve productivity standards and goals set by the company while maintaining high-quality calls and following expected call flows and scripts
  • Other duties as assigned by management.
This job description shall not be construed as a complete listing of all miscellaneous, incidental, or other functions that may be assigned from time to time.

QUALIFICATIONS

  • At least one year of relevant work experience (construction or home service company experience a plus)
  • Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
  • Ability to multi-task, organize, and prioritize work.
  • Bi-lingual in English and Spanish is a plus but not required.
  • ServiceTitan experience a plus
SCHEDULE
  • Five days a week
  • MUST be flexible to work weekends
  • MUST be able to work until 6pm
BENEFITS
  • Medical, Dental, and Vision insurance
  • 100% paid life and disability insurance
  • 401K Retirement plan
  • Paid sick days
  • Paid Vacation

Join our dedicated team of professionals where your skills will be valued, and your contributions will make a difference!

*Conejo Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

Job Tags

Full time, Work experience placement, Flexible hours, Weekend work

Similar Jobs

BJC Healthcare

Part Time Clinical Triage Nurse - Access Center Job at BJC Healthcare

 ...Floor? BJC Medical Group is looking for a Part Time Clinical Triage Nurses! Must live within 1 hour of St. Louis, Missouri [ MO or IL]...  ...uses multiple computer applications and works in a fast-paced remote environment. Responsibilities Uses the nursing process,... 

Classet

Deckhand Job at Classet

 ...This role involves hands-on work aboard vessels and barges, supporting daily operations in a physically demanding and fast-paced maritime environment. This is a great opportunity for individuals looking to build a long-term career in the marine and transportation industry... 

Amtrak

Paralegal (Labor and Employment Law)- 90408880 - Washington Job at Amtrak

 ...Your success is a train ride away! As we move Americas workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States... 

TEKsystems

Customer Service Representative Job at TEKsystems

Customer Service Representative (Call Center) Position Overview We are seeking a reliable and detailoriented Customer Service Representative to support a highvolume call center environment. In this role, you will handle inbound calls and followup outreach related to ...

Northrop Grumman

Principal / Sr. Principal Electronics Engineer Job at Northrop Grumman

 ...ASSISTANCE: No relocation assistance available CLEARANCE TYPE: Secret TRAVEL: Yes, 10% of the Time Description At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today...