Independently performs clerical duties or accounting support using word processing, spreadsheet and database software; performs analysis to ensure accuracy and completeness; solves problems and makes recommendations for improvements; uses specialty department software and performs department specific tasks; interacts effectively with members, co-workers and clients.

• Create, maintain, and edit specialty databases and spreadsheets for the department.
• Analyze data and information to ensure accuracy and completeness. Identify errors in data, make corrections and solve problems.
• Generate custom and standard reports using Excel, Access and PowerPoint, ensuring the objective of the report is communicated clearly.
• Compose short correspondence clearly and effectively. Format Word documents following standard business protocols.
• Format PowerPoint slides so that the message presented is enhanced and communicated clearly.
• Work with department specific computer systems and software and perform department specific tasks.
• Make recommendations for process improvements.
• Organize and prioritize duties to meet work demands.
• Other duties as assigned.

Grade 5

• Two (2) year work experience

• • High School Diploma or General Education Development (GED)

• N/A

• • 
    Strong math and composition skills
  • Ability to use networked computer (email, KP intranet, internet). Must pass basic PC skills test.
  • Proficient in Microsoft Office, including Excel, and Word. Must pass software tests at the intermediate level.
  • Specialized knowledge for the department as applicable.
  • Ability to identify, analyze and solve problems
  • Ability to work accurately with a high volume of work in a fast paced setting.
  • Demonstrate professional conduct to include dealing courteously, tactfully, and patiently with members, physicians, co-workers, and clients.
  • Strong oral and written communication skills.
• - Ability to apply knowledge of department policies and procedures, and utilize an understanding of other departments- functions
• • Must pass medical terminology test when applicable
  • Must be willing to work in a Labor/Management Partnership environment.

• N/A