Customer Service Administrator (Remote) Job at All Around Fire Protection LLC, Virginia Beach, VA

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  • All Around Fire Protection LLC
  • Virginia Beach, VA

Job Description

Job Summary:

We are seeking a detail-oriented and customer-focused Customer Service Administrator to support daily operations remotely. This role involves managing customer communications, scheduling services, and handling administrative tasks. It is ideal for someone with strong organizational skills and a passion for delivering excellent customer service while working from home.

Key Responsibilities:

Respond to incoming calls, emails, and customer inquiries in a professional and timely manner

Schedule service appointments and coordinate with field technicians

Maintain and update customer records, service logs, and internal systems

Prepare invoices, quotes, and basic reports

Follow up with customers regarding service completion and satisfaction

Perform data entry and general administrative support tasks

Resolve customer concerns and escalate issues when necessary

Requirements:

High school diploma or equivalent (Associate’s degree is a plus)

Previous customer service or administrative experience preferred

Strong written and verbal communication skills

Proficiency in Microsoft Office (Word, Excel, Outlook)

Ability to multitask and stay organized in a remote work environment

Reliable high-speed internet connection and a quiet workspace

Strong attention to detail and problem-solving skills

Work Environment:

Fully remote (work from home)

Standard business hours with occasional flexibility required

Compensation amp; Benefits:

Paid training provided

Opportunities for growth and advancement

Supportive and collaborative team environment

Job Tags

Work at office, Remote work

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