Customer Success Strategist - US & Canada Job at Lyzr AI, Jersey City, NJ

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  • Lyzr AI
  • Jersey City, NJ

Job Description

About the Role

This role exists to make sure enterprise customers actually get value from AI—not just deploy it.

As a Customer Success Strategist, you’ll own the success of 4–6 Fortune 500 customers using Lyzr’s AI agent platform. You’ll work with them from early PoCs through production rollouts and expansion, ensuring AI initiatives deliver measurable ROI.

This is not a support role and not a relationship-only role. You’ll operate like a strategic partner—combining customer success, consulting, and design thinking—while working closely with Solutions Strategy, Engineering, Product, and Sales across US, UK, and European time zones.

What You’ll Do
  • Own customer outcomes: retention, expansion, and time-to-value

  • Build and run success plans tied to business KPIs and outcomes

  • Lead QBRs that clearly show ROI, impact, and next opportunities

  • Guide customers from PoC → production → scale

  • Identify and manage technical, adoption, and organizational risks early

  • Run design-thinking workshops to improve workflows and user experience

  • Translate business goals into execution plans for technical teams

  • Coordinate cross-functional teams (Solutions, Engineering, Client stakeholders)

  • Partner with Sales on renewals and expansion once value is proven

What You Need
  • 5+ years in Customer Success, Strategic Consulting, or Enterprise Account roles

  • Experience working with Fortune 500 / Global 2000 customers

  • Hands-on exposure to complex technology implementations

  • Comfortable discussing AI / ML concepts (you don’t need to code, but you must understand how these systems work)

  • Strong executive presence and experience with C-level stakeholders

  • Ability to build ROI models, business cases, and strategic roadmaps

  • Excellent English communication skills

  • Willingness to work across US and European time zone

  • Ownership mindset—you follow things through until outcomes are delivered

Why Lyzr
  • Work on real enterprise AI deployments, not pilots that stall

  • Direct exposure to Fortune 500 executives and strategic initiatives

  • High ownership, high visibility, and real accountability

  • Opportunity to help shape how customer success is built as we scale

  • Collaborate with strong product, engineering, and strategy teams

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