Enterprise Network Engineer II Job at Netsync Network Solutions, Houston, TX

VGRINm5Kbzd2SFBjZW5ldmhFaldrbm9nT0E9PQ==
  • Netsync Network Solutions
  • Houston, TX

Job Description

About the Role

Netsync Managed Services is seeking an Enterprise Network Engineer II (L2) to support enterprise networking environments for our managed services customers. This role is based in Dallas, TX and is responsible for advanced troubleshooting, network configuration, and escalation support for complex network incidents.

The L2 Engineer will serve as a technical escalation point for L1 engineers, assisting with deeper troubleshooting and performing configuration changes within customer environments.

This position supports a 24x7 managed services environment and requires strong enterprise networking knowledge.

Key Responsibilities

Advanced Network Troubleshooting

  • Diagnose and resolve complex network incidents across enterprise environments.
  • Analyze routing, switching, and connectivity issues.
  • Support troubleshooting for:
    • LAN/WAN/SDWAN infrastructure
    • Wireless networks
    • VPN connectivity
    • Firewall policies
    • Network performance issues.

Escalation Support

  • Serve as the escalation point for L1 engineers.
  • Provide guidance and mentorship to junior engineers.
  • Assist in developing troubleshooting procedures and documentation.

Network Configuration & Changes

  • Implement approved network configuration changes.
  • Support firmware upgrades, patching, and maintenance activities.
  • Assist with network deployments and infrastructure changes.

Customer Communication

  • Provide technical updates to customers during incidents.
  • Participate in technical troubleshooting calls when needed.
  • Document root cause analysis and remediation steps.

Operational Excellence

  • Maintain accurate technical documentation and network diagrams.
  • Identify recurring issues and recommend improvements.
  • Support continuous improvement of operational processes.

Required Qualifications

  • 4–7 years of enterprise networking experience
  • Strong knowledge of:
    • Routing protocols (OSPF, BGP)
    • Advanced switching technologies
    • VPN technologies
    • Firewall fundamentals
    • Wireless networking
  • Experience with Cisco networking platforms (Catalyst, Nexus, Meraki)
  • Experience troubleshooting enterprise WAN environments
  • Strong analytical and problem-solving skills

Preferred Qualifications

  • Cisco CCNP or higher
  • Experience with:
    • Palo Alto, Fortinet, or Cisco firewalls
    • Network monitoring platforms (LogicMonitor, SolarWinds)
    • SD-WAN technologies
  • Experience supporting managed services environments

Additional Requirements

  • Participation in the on-call rotation is required.
  • Occasional customer site visits may be required, though these are infrequent and based on business needs.

Job Tags

Full time

Similar Jobs

99 Ranch Market

Grocery Clerk #58 Job at 99 Ranch Market

99 Ranch Market is the largest Asian supermarket chain in the United States, with over 60 store locations across 10 states and more to come! We are passionate and honored to shape the Asian Supermarket culture within the grocery industry. "For 100, we try harder" is our... 

Here We Grow

Infant Teacher Job at Here We Grow

 ...Summary Salem, NH daycare/pre-school seeking an educated and enthusiastic infant teacher to join our team Duties Duties include day to day caring for infants while providing the infants with a safe and nurturing environment. Requirements Ideal candidate... 

Focused HR Solutions

8-11 QA Test Engineer Job at Focused HR Solutions

 ...on M, W, Th, and F. Address 1300 Broadway, Suite 1100 Denver, Colorado 80203 Our direct client has an opening for a QA Test Engineer 6150 This position is up to 10 months with the option of extension, and the client is in Denver, CO Responsibilities include... 

City of New York

PH Nurse Job at City of New York

 ...THOSE THAT ARE REACHABLE ON THE PUBLIC HEALTH NURSE CIVIL SERVICE LIST ARE ELIGIBLE TO APPLY....  ...when assigned. Why you should work for us: -Benefits: City employees are entitled...  ...healthy while serving New Yorkers. -Work From Home Policy: Depending on your position you may... 

Bretz RV & Marine

Transport Driver Job at Bretz RV & Marine

 ...looking for responsible individuals to join our team as a transport driver. In this engaging role, you will need to be available to travel...  ...options to choose from including vision and dental ~401(k) retirement plan with employer match ~ On-site employee daycare ~...