Salary: $74,000/Yr-$75,000/Yr
Other Forms of Compensation:
Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.
R app ort invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.
Be coming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.
The Event Planner is responsible for executing various hospitality initiatives and associated support services to offer best-in-class service to NBCU clients. This position will focus on supporting meeting and events on The Commons Conference Center, large-scale events, and employee activations.
RESPONSIBILITIES:
•Serve as primary contact for clients for The Commons Conference Center, responsible for coordinating meetings and ensuring a high-quality client experience
•Assist Manager of Hospitality with planning and execution of larger-scale events in Facilities-managed spaces
•Manage and book Conference Center meeting reservation requests, maintaining room schedules through Outlook booking system
•Communicate directly with clients before, during and after meetings, maintaining positive relationships and responding to inquiries and requests in a timely manner, including management of the Hospitality Team inbox
•Serve as on-site host for meetings and events to ensure smooth operations, client satisfaction and effectively handle any issues that arise
•Collaborate with Catering to plan menu offerings and coordinate with clients
•Coordinate and manage NBCU trade services including A/V, janitorial, movers, and security
•Assist with daily Conference Center floor management including daily walkthroughs of space and room refreshes and resets as required
•Presence at Hospitality Desk on The Commons is required; must be comfortable meeting and engaging with people in a warm and welcoming manner
•Ensure Event Log is updated in a timely and accurate manner
•Maintain work order log and submit work orders in Archibus system as needed
•Maintain inventory of supplies and place orders as needed
•Address and resolve customer complaints or issues related to reservations and escalate to management when necessary
Call Center Responsibilities
•Manage incoming calls with professionalism, responding to inquiries thoughtfully and independently, and directing callers to the appropriate departments as needed
•Enter and route facility requests through the ticketing system with accurate classification and timely follow through
•Conduct follow up communication with customers to provide updates on open requests
•Deliver a memorable customer experience by ensuring every call is answered with enthusiasm and care
•Register guests with security and ensure proper access protocols are followed
•Track and report operational data relevant to call center performance and service goals
•Provide schedule flexibility to support coverage requirements
KEY COMPETENCIES:
•At least 2years previous corporate conference planning experience
•A bachelor’s degree preferred
•Excellent organizational skills, with the ability to prioritize tasks
•Outstanding customer service skills
•Superior verbal and written communication skills
•Work experience with reservation software platforms
•Communications, Event Planning or Hospitality background preferred.
•Highly proficiency with Microsoft Office product suite (i.e. Excel, Word, PowerPoint, Outlook)
•Ability to work independently, prioritize effectively and make decisions when faced with ambiguity.
•Ability to adapt quickly to change and maintain a flexible approach when providing customer support.
•Able to work a flexible schedule to include evening and weekend hours.
•Discreet, ethical and committed to maintaining a high degree of confidentiality.
Apply to Rapport today!
Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Certain positions may require Florida Level 2 background screening. Details:
Applications are accepted on an ongoing basis.
Rapport maintains a drug-free workplace.
Associates in Rapport are offered many fantastic benefits.
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
Req ID: 1512784
Rapport a specialized division of FLIK Hospitality Group
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