Job Description

LOCATION: Malta (On-site)
LANGUAGES REQUIRED: German (C2) and English (C1)
SCHEDULE: Monday to Friday, rotating 8-hour shifts between 09:00 and 18:30
START DATE: 20 April 2026

About the Role

Become part of a German-speaking customer support team for a well-known international airline. In this position, you will act as the main contact for customers, providing assistance with professionalism and efficiency.

Key Responsibilities

• Manage incoming customer interactions in German across various channels (phone, email, chat, and social media)
• Support customers with flight bookings, reservations, and general travel enquiries
• Resolve issues promptly while maintaining high service quality standards
• Follow company procedures and escalation processes when necessary

Candidate Profile

• Fluent German (C2 level)
• Advanced English (C1 level)
• Excellent communication and customer service abilities
• EU documentation required

What We Offer

• Competitive salary package (see details below)
• Monday to Friday schedule – no weekend work
• On-site role based in Malta
• Stable, long-term opportunity with a reputable international employer

Additional Benefits:

• Performance bonus: up to €2,000/year (paid quarterly, after 6-month probation)
• Language allowance: €250/month (after training)

Role Overview

As a Customer Support Advisor, you will receive full training to assist passengers through multiple communication channels. Your role will include helping with bookings, handling enquiries, and ensuring a smooth travel experience.

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