Job Description

Hybrid position. Must live in the Indianapolis area.

Pay: $23.35/hour

In this role you will:

• Respond to inquiries from healthcare providers, public health agencies, and internal users regarding immunization records and system functionality.
• Investigate and resolve duplicate patient records and bad merges in the immunization registry.
• Use data tools and matching algorithms to identify and correct data integrity issues.
• Escalate complex data issues to technical teams or data stewards as needed.
• Document all support interactions in the ticketing system and maintain accurate logs.
• Provide guidance to users on best practices for data entry and record management.
• Collaborate with IT and data quality teams to improve deduplication processes and system performance.
• Collaborate with internal and external teams and assist on improving Data Quality metrics.
• Assist in testing system updates and enhancements.
• Generate reports on data quality trends and help develop training materials.

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