Job Description

We are hiring a full time Inside Sales Representive at our Rochester, NH location. This role is Hybrid

To apply- On Indeed or email me at: tthibault@rubber-group.com

Position Summary:

The Inside Sales Representative is responsible for managing inbound and outbound sales activities to drive revenue growth, support key accounts, and ensure a high-quality customer experience. This role is critical in qualifying leads, generating quotes, closing smaller orders, and working closely with the outside sales and operations teams.

Essential/Primary Duties & Responsibilities:

• · Follow all company safety polices
• · Respond promptly to inbound inquiries (phone, email, web) and work with the team to qualify leads.
• · Generate quotes, process orders, and manage communication through to close.
• · Proactively reach out to dormant accounts, upsell/cross-sell existing customers.
• · Maintain accurate CRM records and update deal, customer info, and activities.
• · Coordinate with operations, engineering, and customer service for order fulfillment and technical information.
• · Support outside sales reps with account intelligence, appointment setting, and inside coordination.
• · Track and achieve daily/weekly activity goals (calls, emails, quotes, closes).
• · Monitor customer satisfaction and resolve issues or route them appropriately.
• · Assist in sales campaigns, promotions, or trade show follow-up activities.
• · Other duties assigned by management

KPIs / Performance Metrics:

• · Number of qualified leads and follow-ups
• · Quote-to-close conversion rate
• · Revenue booked from inside sales channel
• · CRM activity tracking (calls, emails, pipeline updates)
• · Customer retention and satisfaction (for managed accounts)

Knowledge, Skills and Abilities:

• Thoughtful, fair, and even-handed temperament
• · Excellent management skills
• · Excellent verbal and written communication skills
• · Extensive knowledge of customer service procedures and principles
• · Organized with attention to detail
• · Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor
• · Proficient in Microsoft Office Suite or related software
• · Excellent problem-solving skills and strong work ethics
• · Critical thinking skills
• · Complex problem-solving skills
• · Judgement and decision-making skills

Education / Qualifications and Experience Requirements:

• 2+ years of inside sales, customer service, or account management experience (preferably in manufacturing or industrial sector)
• · Strong communication skills (verbal and written)
• · Proficient with CRM systems (e.g., Salesforce, HubSpot, or similar)
• · Detail-oriented with solid organizational skills
• · 2+ years of inside sales, customer service, or account management experience (preferably in manufacturing or industrial sector)
• · Strong communication skills (verbal and written)
• · Proficient with CRM systems (e.g., Salesforce, HubSpot, or similar)
• · Detail-oriented with solid organizational skills
• · Comfortable with technical products and multi-step sales processes
• · Team player who can collaborate across departments

Preferred Skills:

• · Experience with ERP systems
• · Manufacturing industry knowledge or familiarity with engineered products

Pay: $65,000.00 - $72,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Vision insurance
• Work from home

Work Location: Hybrid remote in Rochester, NH 03867

Job Tags

Similar Jobs