Job Description

About the Role 

As a Leasing Agent, you’ll play a vital role in supporting day-to-day operations by helping fill vacancies, guiding prospective residents through the leasing process, and delivering exceptional customer service. This is a full-time non-exempt position, well-suited for someone who is tech-savvy, personable, and highly organized. No prior leasing experience is necessary—we provide full training to set you up for success. Previous experience in customer service is preferred, as it helps ensure a smooth and positive experience for prospective and current residents. 

Key Responsibilities 

Daily Operations 

• Prepare units for showings and move-ins. 

• Conduct property inspections to ensure cleanliness and readiness. 

• Utilize digital platforms to manage scheduling, applications, and communications. 

Customer Service 

• Greet and assist prospective renters in a professional and friendly manner. 

• Provide accurate information on availability, pricing, and leasing terms. 

• Respond to phone, email, and online inquiries promptly and courteously. 

• Deliver high-quality service throughout the pre-move-in process. 

Leasing & Marketing 

• Schedule and conduct in-person and virtual property tours. 

• Showcase community features and apartment amenities during tours. 

• Guide applicants through the rental application and leasing process. 

• Prepare and explain lease agreements and documentation. 

• Manage online listings and keep marketing materials up to date. 

• Contribute to marketing efforts, including social media and community outreach. 

Administrative Duties 

• Collect and document application fees, deposits, and rent payments. 

• Maintain accurate records of leads, applications, and lease agreements. 

• Update leasing software and databases (Excel experience preferred; training provided). 

• Support reporting activities, including daily, weekly, and monthly metrics. 

Resident Relations & Communication 

• Assist with lease renewals and move-in coordination. 

• Ensure compliance with Fair Housing regulations (training provided). 

• Communicate effectively with residents, colleagues, and supervisors. 

Requirements

Qualifications 

Education 

• High school diploma or equivalent (required). 

Experience & Skills 

• No prior leasing experience required—comprehensive training provided. 

• Customer service or sales experience is a plus. 

• Comfortable using computers, mobile apps, and online platforms. 

• Familiarity with Microsoft Excel; willingness to learn new tools. 

• Excellent interpersonal, communication, and organizational skills. 

• Detail-oriented with strong time management. 

• Friendly, dependable, and self-motivated. 

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