Live Chat Agent Job at Circulus Digital Media, Minneapolis, MN

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  • Circulus Digital Media
  • Minneapolis, MN

Job Description

We are seeking a motivated and customer-focused Live Chat Agent to join our support team. This entry-level role is ideal for individuals who have strong written communication skills and enjoy helping customers in a fast-paced environment.

As a Live Chat Agent, you will assist customers by responding to inquiries, resolving issues, and providing accurate information through online chat platforms. You will represent our company professionally while ensuring a positive customer experience.

Requirements:

Respond to customer inquiries via live chat in a timely and professional manner

Provide accurate information about products, services, policies, and procedures

Resolve customer concerns and escalate complex issues when necessary

Document customer interactions in the system accurately

Maintain a high level of professionalism and customer satisfaction

Follow company guidelines and communication standards

Meet response time and performance metrics

Qualifications

High school diploma or equivalent

Strong written communication and typing skills

Basic computer proficiency and ability to navigate multiple systems

Ability to multitask and manage time effectively

Strong problem-solving skills

Customer-focused mindset

Reliable internet connection (for remote positions)

Preferred Skills (Not Required)

Previous customer service experience

Experience using live chat or CRM software

Bilingual abilities

Work Environment

Fast-paced customer support setting

Remote or office-based depending on company needs

Collaborative team atmosphere

What We Offer

Paid training

Opportunities for advancement

Supportive team environment

Performance-based incentives

Flexible scheduling options

Job Tags

Part time, Work at office, Flexible hours

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