The Remote Customer Service Representative (CSR) provides exceptional customer service to internal and external customers. Through a thorough understanding of our practices, the CSR offers solutions that aid and facilitate a unique customer service experience. In addition to other office support functions as needed. The CSR is the face of the Company as they are often the first interaction our customers have. Understanding client needs and offering solutions and support. Position may expand to include Chat and Email Customer Support. Answer and place calls in a professional manner. Measured on call quality -- (Knowledge, level of professionalism, time to place follow-up calls) Focus on a call resolution& use company resources to gather information and offer solutions to meet customer needs. Other duties as assigned.
Required Skills and Experience:About the Department Our Marketing & Patient Solutions group creates and delivers human-centered experiences, where innovation meets customer-centricity, driving the ultimate experience for our patients. Our focus extends beyond transactions to craft experiences as one...
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