Senior IT Help Desk Technician Job at Pravis, Allen, TX

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  • Pravis
  • Allen, TX

Job Description

Salary: $65,000 - 75,000 per year Requirements:

  • Experience in a senior help desk or IT support role
  • Proficiency in Windows operating systems and Event Viewer
  • Knowledge of PowerShell for automation tasks
  • Familiarity with Windows Registry for software and system adjustments
  • Ability to deploy and re-image PCs using PXE boot/MDT
  • Competence in configuring modern copiers for SMTP scan-to-email
  • Skills in mapping network printers and performing network diagnostics
  • Experience with Active Directory and its Attribute Editor
  • Strong understanding of onboarding and separation procedures
  • Capability to travel for workstation setups
  • Independent ability to establish small office networks
Responsibilities:
  • Resolve advanced technical support tickets in a timely manner
  • Mentor and guide junior help desk staff
  • Deliver exceptional executive support for urgent issues
  • Analyze and identify root causes of technical problems
  • Automate repetitive tasks using PowerShell scripts
  • Modify system settings through Windows Registry as needed
  • Deploy new PCs or re-image existing ones via PXE/MDT
  • Configure and maintain copier settings for email functionality
  • Set up printers in a networked environment
  • Conduct basic network diagnostics to troubleshoot issues
  • Populate and update user profiles in Active Directory
  • Adhere to established procedures for employee onboarding and separations
  • Travel to client locations for setting up workstations when required
  • Establish and configure small networks for field offices independently
Technologies:
  • Active Directory
  • Support
  • Network
  • PowerShell
  • Windows
  • TCP/IP

More:

At Pravis, we are a dedicated IT partner for mid-sized to enterprise businesses, ensuring that our services feel seamlessly integrated with our clients teams. Established in 2011 and built on a foundation of technical expertise and strong client relationships, we pride ourselves on being entirely staffed by local employees across our Texas and California offices. We promote a culture driven by talent rather than sales, providing our team with exposure to innovative technologies, clear career advancement paths, and a sustainable work-life balance. Join us in our Allen, Texas office for a fulfilling career where your contributions are valued.

last updated 12 week of 2026

Job Tags

Full time, Work at office, Local area

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