Job Description

Salary: $65,000 - 75,000 per year Requirements:

• Experience in a senior help desk or IT support role
• Proficiency in Windows operating systems and Event Viewer
• Knowledge of PowerShell for automation tasks
• Familiarity with Windows Registry for software and system adjustments
• Ability to deploy and re-image PCs using PXE boot/MDT
• Competence in configuring modern copiers for SMTP scan-to-email
• Skills in mapping network printers and performing network diagnostics
• Experience with Active Directory and its Attribute Editor
• Strong understanding of onboarding and separation procedures
• Capability to travel for workstation setups
• Independent ability to establish small office networks

• Resolve advanced technical support tickets in a timely manner
• Mentor and guide junior help desk staff
• Deliver exceptional executive support for urgent issues
• Analyze and identify root causes of technical problems
• Automate repetitive tasks using PowerShell scripts
• Modify system settings through Windows Registry as needed
• Deploy new PCs or re-image existing ones via PXE/MDT
• Configure and maintain copier settings for email functionality
• Set up printers in a networked environment
• Conduct basic network diagnostics to troubleshoot issues
• Populate and update user profiles in Active Directory
• Adhere to established procedures for employee onboarding and separations
• Travel to client locations for setting up workstations when required
• Establish and configure small networks for field offices independently

• Active Directory
• Support
• Network
• PowerShell
• Windows
• TCP/IP

More:

At Pravis, we are a dedicated IT partner for mid-sized to enterprise businesses, ensuring that our services feel seamlessly integrated with our clients teams. Established in 2011 and built on a foundation of technical expertise and strong client relationships, we pride ourselves on being entirely staffed by local employees across our Texas and California offices. We promote a culture driven by talent rather than sales, providing our team with exposure to innovative technologies, clear career advancement paths, and a sustainable work-life balance. Join us in our Allen, Texas office for a fulfilling career where your contributions are valued.

last updated 12 week of 2026

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