Service Manager - Friendship CJDR of Forest City job at Friendship Automotive Forest City, NC, US

Job Description

JOIN A WINNING TEAM! At Friendship Automotive, our customers are friends and our Team Members are family. Friendship is located in 5 states, 9 cities and has 21 locations with lots of opportunity for growth. Voted Automotive News BEST DEALERSHIPS TO WORK FOR 12 years and counting! Come develop your career with an award-winning, customer focused automotive group. We're looking for a SERVICE MANAGER to join our team at FRIENDSHIP CJDR OF FOREST CITY! Our ideal candidates are reliable, self-motivated and enjoy working with people! What You'll Do:

Hire, effectively train, and supervise all service department personnel
Enforce safety requirements
Work closely with the Fixed Operations Director
Create and exceed objectives for the department, to include an annual operating budget and marketing plan
Maintain high Customer Service Index rating by handling customer complaints immediately and appropriately
Match customer requirements and concerns to various service options
Ensure the customer remains informed and updated throughout the service process
Maintain customer follow up system to encourage repeat and referral business
Comply with the federal, state, and local regulations for the department
Continue education of new products, features, and accessories
Demonstrate positive attitude consistent with Friendship culture

What You'll Bring:

3-years related automotive dealership experience
Flexibility in a fast-paced environment
A focus on providing excellent customer service
The desire to build and support a top performing team
Excellent communication and relationship building skills
An ability to work well in process-driven environments
Organized and detail oriented mindset

Compensation and Benefits:

Your compensation will be driven through an aggressive commission structure and will also offer guaranteed income.
Your benefits package will include medical, dental, vision, life, and disability insurances, paid time off, company holidays, 401(k), and various wellness and gym reimbursements.

Please note that only well qualified candidates will be contacted for further consideration.

Job Tags

Full time, Local area, Immediate start

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