ServiceNow HRSD / ITSM / ITOM Developer Job at Purple Drive, Dallas, TX

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  • Purple Drive
  • Dallas, TX

Job Description

Job Title: ServiceNow HRSD / ITSM / ITOM Developer

Location: Remote 

Experience: 6+ Years

Job Summary

We are seeking an experienced ServiceNow Developer with strong expertise in HRSD, ITSM, and ITOM modules . The ideal candidate will have hands-on experience in designing, developing, and implementing ServiceNow solutions, along with strong scripting and integration capabilities.

Key Responsibilities

  • Design, develop, and implement solutions on the ServiceNow platform
  • Configure and customize HRSD modules including:
    • HR Case Management
    • Employee Service Center
    • Lifecycle Events
    • HR Catalog & Record Producers
    • Knowledge Management
  • Develop and customize ITSM modules :
    • Incident, Problem, Change, Request, and Knowledge Management
  • Implement and manage ITOM modules :
    • Discovery, Service Mapping, Event Management, and Cloud Discovery (AWS, Azure, GCP)
  • Develop scripts using JavaScript, Glide APIs, Business Rules, UI Policies, and Client Scripts
  • Build and manage integrations using REST/SOAP APIs
  • Configure and maintain MID Servers, data sources, and API integrations
  • Develop workflows using Flow Designer and customize Service Portal / Employee Center
  • Create dashboards, reports, and Performance Analytics KPIs
  • Maintain and enhance CMDB and Discovery processes
  • Collaborate with stakeholders to gather requirements and deliver scalable solutions

Required Skills

  • 6+ years of hands-on experience in ServiceNow development
  • Strong experience in HRSD module implementation (minimum 4+ years preferred)
  • Expertise in JavaScript and ServiceNow scripting (Glide, Business Rules, UI Policies)
  • Experience with REST/SOAP integrations and API development
  • Strong knowledge of ITSM and ITOM modules
  • Hands-on experience with Flow Designer, Service Portal, Employee Center
  • Experience with MID Server configuration and integrations
  • Strong understanding of CMDB, Discovery, and ITSM processes

Preferred Skills

  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow HRSD Implementation Specialist
  • Experience with cloud platforms (AWS, Azure, GCP)
  • Strong analytical and problem-solving skills
  • Experience working in Agile environments

Job Tags

Remote work

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