Job Description

East Bay Innovations

Supported Living Services - Empowerment Facilitator
Community Support Facilitator (CSF)  

About this position:

The Community Support Facilitator (CSF) oversees a caseload of clients in our Supported Living Services (SLS) program, and is responsible for managing the daily support of individuals with developmental disabilities living in their own homes. The Community Support Facilitator (CSF) will advocate for and support our clients to lead meaningful lives of their choosing, make informed decisions, and participate in their communities. The CSF will train and supervise Supported Living staff in their duties, and complete administrative tasks for our clients and employees.

 

The Community Support Facilitator (CSF) will advocate on behalf of our clients and assist them to navigate government agencies to access public benefits. Advocating for people with developmental disabilities, supporting them to be as independent as possible, and breaking barriers to ensure community inclusion require a collaborative approach. Therefore the CSF will have a strong support system within the agency, including a dynamic team of fellow Facilitators and ongoing training. Since East Bay Innovations is a human services and social services nonprofit with a commitment to social justice, the facilitator will work with people who believe in advocacy and who also share those passions.  

 

EBI has been named a winner of San Francisco Chronicle’s Top Workplaces Award for 2023, 2024, and 2025!

 

Qualifications:

The Community Support Facilitator (CSF) in our Supported Living program must be mission-driven, self-directed, and have impeccable integrity and a positive attitude. Other qualifications include:

• 5 years experience working with individuals with disabilities
• Two or more years in human services, social services, or social work
• Supervisory experience
• Bachelor’s degree or equivalent work experience
• Knowledge in Google Suite and Microsoft Office programs
• A commitment to social justice and human rights

Skills and Abilities:

• Ability to think strategically, creatively problem solve, exercise good judgment and lead change
• Excellent analytical and abstract reasoning skills
• Proven ability to work in a dynamic team and build strong relationships
• Able to lead a diverse workforce team around a common goal
• Must pass a Live-scan DOJ background check and DMV pull
• Applicants must have a California driver's license, proof of auto insurance, and access to a vehicle.

Locations:

• This caseload for this position requires traveling throughout Alameda County.
• North County - Oakland, Berkeley, Emeryville
• Central - Castro Valley, Hayward, San Leandro
• Tri-Valley - Dublin, Pleasanton, Livermore

Work Schedule:

The CSF will split time between performing administrative duties in the San Leandro office, and supporting clients and staff in the field. 

• Full-time, 40 hours per week.
• In most cases, this will be a Monday-Friday position working during business hours.
• Overnights and weekends as needed, including holding the 24 hour Emergency Cellphone several times per month.

 

What does your typical day supporting one of your amazing clients look like?

• You will be providing emotional support and companionship
• Get some exercise and walk around their neighborhood
• Connect with friends and loved ones
• Meal planning and cooking meals
• Light cleaning around their homes
• Personal/intimate care
• Wheelchair transfers
• Grocery shopping and other errands 
• Support to attend medical appointments and coordinate care

Personal Protective Equipment (PPE) is provided to all staff and clients. This includes face masks, face shields, gloves, disinfectant, hand sanitizer and more!

 

Compensation:

• $76,877.00 annual salary. 
• You will also receive a $75 stipend per day when holding the Emergency Cell Phone Monday-Friday, and $125 for Saturday and Sunday. 

Benefits:

• Medical coverage for those working 30 hours a week or more, with two different providers for you to choose from.
• Dental and vision coverage for both full-time and part-time staff.
• Flexible Spending Account & Dependent Care FSA, Commuter, and Parking pre-tax benefits.
• Voluntary Life, AD&D, Accident, Critical Illness, Hospital Indemnity, and Pet Insurance.
• Employee Assistance Program (EAP) that include free mental health counseling sessions for you and members of your household.
• 403(b) retirement plan so you can invest in your future.
• Education Assistance Fund, providing reimbursement for tuition, fees, and supplies for education and self-enrichment courses.
• Membership in the Service Employees International Union (SEIU) Local 1021.
• Many opportunities for training so you can feel confident in the work you do and prepare for future career opportunities.
• Paid sick leave for all employees, and paid vacation for full-time employees
• Paid holidays for all Federal holidays.
• Mileage reimbursement for on-the-job driving at the IRS rate.
• EBI offers Additional Language Stipends for staff based on language fluency assessment and client/department/agency needs.
• Staff appreciation month with a BBQ, a party, daily raffles, and more, to celebrate you and the important work that you do

 

The Public Service Loan Forgiveness program is a federal program that forgives student loan debt for nonprofit employees after 120 qualifying payments. Employees who work at least 30 hours per week for a governmental, 501(c)(3) nonprofit, or other qualifying nonprofit organization may apply to have the balance of their student loans forgiven (tax free) after making 120 monthly payments.

 

East Bay Innovations is an equal opportunity employer. We will consider all applicants without regard to race, color, religion, national origin, ancestry, sex, gender, gender identity, physical or mental disability, medical condition, genetic information, marital status, age, sexual orientation, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.

Job Tags

Full time, Part time, Work experience placement, Work at office, Local area, Monday to Friday, Flexible hours, Night shift, Weekend work

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