Job Description

Title Clerk – Parkway Auto Group At the Parkway Auto Group, we pride ourselves on the fun culture we have created and the career progression opportunities we give to our hardworking employees. We are always seeking qualified, enthusiastic individuals to join our team! We offer employee discounts, employee vehicle purchase programs, paid holidays, vacation, PTO, employee referral bonuses, and celebration events through out the year. This position is responsible for processing vehicle titles using the respective states/agencies guidelines in a timely and accurate manner to assure a high level of customer satisfaction.

RESPONSIBILITIES

• Accurately process incoming titles daily from dealerships, match the consignor checks daily to the title and invoice.
• Answer customer inquiries or concerns in person, e-mail, or telephone in a professional, customer- focused manner.
• Open and accurately record incoming titles daily according to established procedures.
• Troubleshooting and problem resolution specific to titles; odometer discrepancies, power of attorney, etc.
• Match sold titles with invoices.
• Maintains a professional, calm manner when negotiating with difficult or upset customers.
• Maintains a high level of confidentiality.
• Performs other duties as assigned or requested to assure optimum service levels.

COMPETENCIES/SKILL

• This position requires a high school diploma or equivalent.
• Experienced automotive titling preferred.
• The position requires office skills including personal computer, Microsoft products (Word for Windows, Excel, and Outlook), 10-key and the ability to accurately operate other office equipment.
• Effective communication (written and verbal) and interpersonal skills required.
• Ability to work in a high performance, fast-paced team environment.
• Ability to adapt to and work effectively within a constantly changing environment.
• Excellent customer service and problem-solving skills.
• Data Entry Skills.
• Notary Commission preferred

• Microsoft Office: 2 years (Preferred)
• Title processing: 2 years (Required)
• DealerTrack management system 1 year (preferred)

• 401k with Match
• Medical

* HSA

• Dental
• Vision
• Vacation

* PTO

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