Job Description

Immediate Hiring | Fully Remote Within the United States | Short-Term US Tax Season Project

$13 per hour | Weekly Pay | Paid Training After Successful Completion

Looking for a short-term remote opportunity with immediate hiring, weekly pay, and valuable experience supporting a leading US consumer tax software platform?

We are urgently hiring experienced Seasonal Tax Support Agents to support customers during the peak US tax season. This is a fully remote, work-from-home opportunity for candidates physically located within the United States.

This is an excellent fit for candidates with previous experience supporting consumer tax software such as TurboTax or assisting customers during the tax filing process.

The Prescreen Questionnaire Is Mandatory

You cannot move forward in the hiring process unless the prescreen questionnaire is completed.

Applications submitted without the completed questionnaire will not be reviewed.

We are hiring urgently and reviewing applications quickly, so candidates who complete all required steps promptly will be prioritized.

If you have the required tax support experience and are available to start immediately, apply now and complete the questionnaire as soon as you submit your application.

Why Candidates Apply To This Role

• Fully remote work-from-home opportunity
• Immediate hiring and quick start available
• Weekly pay
• Valuable experience supporting a major US consumer tax software platform
• Strong addition to your resume if you have customer support, tax support, financial services, or call center experience
• Paid training provided before production begins
• Opportunity to work with a structured, professional US-based support team
• Short-term project ideal for candidates looking for immediate work during tax season

Contract Length

This is a short-term seasonal project expected to last approximately 6 to 8 weeks , depending on business needs, successful completion of training, attendance, and performance.

Pay, Training, and Terms

• Pay rate: $13 per hour
• Payments are issued weekly on Fridays
• Training is mandatory before you can begin working in production
• Training is paid only after successful completion of the training and passing the required background check
• Contracts are issued and managed through Skuad/Payoneer WFM

Application Process

To be considered, every applicant must complete all steps below.

1. Submit your application
2. Upload your resume
3. Complete the required prescreen questionnaire
4. Pass the background check
5. Sign your contract
6. Complete and pass mandatory training

What You Will Be Doing

You will provide inbound support to customers using a major US consumer tax software platform.

Responsibilities include:

• Supporting customers through inbound phone and chat
• Guiding customers through tax software navigation and product usage
• Helping customers understand where to click, how to move through the software, and how to complete the next steps
• Assisting customers in locating prior-year tax returns, amendments, and account information
• Troubleshooting common “how-to” questions and basic technical issues using scripts, workflows, and knowledge base articles
• Identifying the correct issue and selecting the right support workflow or solution
• Maintaining accurate notes, tags, and documentation for every interaction
• Escalating issues outside Tier 1 support scope to senior support or tax expert teams
• Delivering empathetic, professional customer service while handling sensitive customer information securely

REQUIREMENTS

Required Experience

To qualify, you must have previous experience supporting consumer software products and handling sensitive customer data in compliance with applicable security standards.

This includes:

• Supporting customers with products such as Intuit TurboTax or similar tax software or related consumer software products
• Guiding customers through tax return workflows and software navigation
• Assisting customers by phone and chat
• Helping customers find previous returns, amendments, and account details
• Troubleshooting basic technical or product questions
• Escalating more complex tax or technical issues appropriately
• Working with sensitive financial or personal information in a secure environment

Minimum Requirements

Applicants must:

• Be physically located within the United States
• Be legally authorized to work in the United States
• Be 18 years of age or older
• Hold a High School Diploma, GED, or equivalent
• Speak fluent or native-level English
• Have strong written and verbal communication skills
• Be comfortable working evenings, weekends, and varying shifts if required
• Be able to work in a structured, performance-driven remote environment
• Be willing and able to complete the required background screening

Mandatory Technical Requirements

To work on this project, you must have a compliant home office setup.

You must have:

• Windows-based desktop or laptop only
• Apple or macOS devices are not permitted
• Intel Core i5 processor minimum, 7th Generation or newer recommended
• 8 GB to 12 GB RAM
• Wired internet connection required
• Wi‑Fi-only setups are not permitted
• USB noise-canceling headset or a working headset with a mic
• Updated antivirus or endpoint protection software
• Ability to use secure browser and/or VPN configurations
• Reliable internet and power suitable for uninterrupted work

Job Tags

Hourly pay, Weekly pay, Contract work, Temporary work, Seasonal work, Remote work, Home office, Shift work, Weekend work, Afternoon shift

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