Contact Centre Agent German speaking | Monday to Friday Job at NORTHBRIDGE/Talents, Louisiana

U3RYL201QTd0M0hmY25PbWgwRFJrbmdtT3c9PQ==
  • NORTHBRIDGE/Talents
  • Louisiana

Job Description

German Airline Customer Support Advisor  
Malta | On-site

  Working Schedule:

Monday to Friday | Rotational 8-hour shifts between 09:00 – 18:30
No weekend work

About the Role

Step into the world of international aviation by joining a German-speaking customer support team for a leading global airline. As the first point of contact, you'll play a key role in delivering smooth and professional support to passengers, ensuring a seamless travel experience from start to finish.

Your Responsibilities

  • Manage inbound customer interactions in German via phone, email, chat, and social media
  • Support passengers with flight bookings, cancellations, and rescheduling
  • Handle inquiries related to baggage, refunds, and travel documentation
  • Assist with check-in and boarding issues to ensure hassle-free travel
  • Provide guidance on travel policies, visa requirements, and airline regulations
  • Resolve customer concerns efficiently while maintaining high service standards
  • Escalate complex cases when necessary, following internal procedures
  • Keep accurate records of all customer interactions
  • Stay informed on airline updates, promotions, and industry trends
  • Participate in ongoing training and development programs

What We're Looking For

  • German proficiency at C2 level 
  • English proficiency at C1 level
  • Excellent communication and customer service skills
  • Problem-solving mindset with attention to detail
  • Valid EU documentation required

What's in It for You

  • Competitive salary package (details provided during recruitment process)
  • Structured Monday to Friday schedule – enjoy your weekends free
  • Full on-site experience in Malta
  • Comprehensive training and continuous learning opportunities
  • Long-term career prospects within an international company

Ready for Take-Off?

Launch your career in the aviation industry and be part of a team that connects people across the world. Apply now and start your journey in airline customer support!

Job Tags

Monday to Friday, Shift work

Similar Jobs

Blyss Journeys

Remote Travel Experience Coordinator Job at Blyss Journeys

 ...Description: As a Remote Travel Experience Coordinator, you will assist clients in designing personalized, adults-focused travel experiences ranging from luxury getaways to curated group escapes. This role centers on understanding client preferences, researching destinations... 

Merck & Co.

Hospital / Institutional Customer Representative - Seattle Job at Merck & Co.

Job DescriptionThe Hospital / Institutional Customer Representative is a key member of the Hospital Customer Team and plays a critical role in supporting our Company's customer centric business model. He/she is responsible for working with the-Hospital Customer Team to ...

JCC Greater Boston

Swim Instructor Part-time Job at JCC Greater Boston

 ...Bostons mission, vision, and values including through personal role modeling. Attend JCC meetings, and actively participate in and...  ...Through our network of early learning centers, day camps, regional teen and family programs, health and wellness offerings, and adult... 

The Twenty Two - New York

Night Auditor Job at The Twenty Two - New York

 ...s satisfaction. Monitor hotel facilities with help from the overnight security team, addressing any issues or emergencies that may arise...  ...including safety and security protocols, during the overnight shift. Qualifications + Experience Required: ~ Opera, Micros and... 

Booster Fuels

Class A Day Shift Mobile Fueler, CDL Driver Job Job at Booster Fuels

Class A Day Shift Mobile Fueler, CDL Driver JobABOUT BOOSTERWe believe the fuel that...  ...commercial driving experience (i.e. box trucks, automatic trucks, flatbeds, school buses,...  ...seasonal weather conditions (heat, snow, rain)Local job and home dailyPay: $27-$28/hr$27/...