Job Description

Employment Status: Full-Time
Time Commitment: Working 40 hours a week. Employee’s schedule will be a combination of weekdays, Saturdays, and Sundays between the hours of 10 a.m. and 5 p.m.

Primary Functions:

• Greets and orients visitors at the coat check in the mansion.
• Acts as a rover or sits on a static post inside the mansion.
• May answer general questions about the Hillwood/exhibit for visitors.
• Augments Hillwood Security by observing and reporting any suspicious activity, injury/illness, or unusual/unsafe conditions.
• Assures a positive, enjoyable visitor experience.
• May assist with special event crowd and or vehicle management.

Key Job Elements:

If assigned to Mansion Coat Check:

• Welcomes and greets visitors and checks coats/bags
• Provides information and directions to visitors
• Reports suspicious activity to Security
• Relays any emergency information to Security for their response
• Answers Hillwood-related and general questions
• Assists Security with emergency evacuation of visitors

If assigned as Mansion Rover or Stationary Gallery Monitor:

• Circulates throughout the assigned area and/or sits on a fixed post to observe visitor activity.
• Provides information and directions to visitors.
• Reports suspicious activity to Security
• Relays any emergency information to Security for their response.
• Answers Hillwood-related and general questions.
• Assists Security with emergency evacuation of visitors.

If assigned to Special Events or Parking:

• Assist Security with vehicle management
• Assist Security with crowd management and wayfinding

Organizational Relationships:

• Reports to their assigned supervisor or project leader.
• Collaborates with the Security Services.
• Interacts with staff, volunteers, and visitors of all ages.

Knowledge:

• Interested in learning about decorative arts, the museum’s collection, and its founder.
• Experience in customer service.

Skills/Abilities:

• An ability to remain calm under various stressors (illness/injury, emergency evacuation, suspected or overt criminal behavior).
• Strong observation skills.
• A warm, empathetic, and enthusiastic communicator.
• Flexibility, patience, and a positive outlook.
• Commitment to, enthusiasm for, and comfort with conversing with a diverse range of people.
• Timely and responsive in correspondence via email and phone.
• Basic comfort level with and regular use of email and computers.
• Demonstrates a commitment to the spirit of Hillwood’s mission, vision, and interpretive messages, and keeps them at the forefront of all endeavors.
• Use of a radio for communications.

Work Environment: The work environment characteristics described here are representative of those a museum security assistant encounters while performing the essential functions of the role.

Museum Assistants are regularly required to:

• Communicate professionally in person, over the telephone, through email and other electronic means.
• Stand and or walk for extended periods of time.
• Ascend/descend stairs, move about their assigned area.
• Visually or otherwise identify, observe and assess.
• Occasionally required to lift, drag and/or move up to 15 pounds unassisted.

Notice: The preceding description has been designed to indicate the general nature and essential duties and responsibilities of work performed by a Museum Assistant. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of staff to do this role.

• A fabulous work culture to inspire your best work.
• Support for career development with internal and external opportunities to learn and grow.
• Mental wellness support.
• Discounts in the shop and Merriweather Café.
• Free admission to the museum and festival days.
• Commuter benefits.

Hillwood is seeking applicants from all backgrounds and educational levels to ensure we get the best, most creative talent on our team. We are an equal opportunity employer, and we encourage people who identify as Black, Indigenous, people of color, and people with marginalized identities to apply for open positions. We strive to make the hiring process as accessible as possible. Please do not hesitate to share what will make the process best for you. We cannot guarantee all accommodations; our team will make accommodations where possible with sufficient notice. Please let us know of any accommodations you may find helpful while engaging in our process.

This position pays $20.18/hr. .

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