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Job Duties :
Responsibilities
• Lead design workshops and translate business needs into ServiceNow solutions
• Define architecture standards, integration strategies, and governance models
• Oversee technical delivery, reviewing solution designs and ensuring compliance with best practices
• Serve as the primary technical authority and advisor to client stakeholders and executives
• Mentor developers, admins, and consultants across delivery teams
• Create technical roadmaps for platform adoption, upgrades, and new module rollouts
• Collaborate with cross-functional teams to deliver secure, enterprise-grade solutions
Projects they will be working on/ Day-to-day responsibilities:
• Lead solution design workshops with clients
• Translate business needs into scalable ServiceNow architectures
• Define integration strategies with enterprise systems
• Execute AI-driven delivery transformation initiatives
• Drive AI adoption across delivery teams
• Integrate AI into sales, scoping, and service delivery processes
• Establish and manage governance and reporting structures
• Review and approve technical designs from delivery teams
• Oversee technical delivery and sprint reviews
• Present trade-offs and architecture decisions to executives
• Mentor developers, admins, and consultants
• Build reusable frameworks and accelerators
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